Policy Statement
This Refund Policy delineates GroVoice's approach to managing refunds in connection with the use of our platform and related services. It provides detailed information on refund scenarios, the process for submitting requests, and how users can stay informed about any policy updates. We are committed to ensuring financial transparency and satisfaction, consistent with our privacy practices. Please read on to understand our refund procedures and associated conditions.
This Refund Policy must be read and interpreted in conjunction with GroVoice's Terms of Use and Privacy Policy. In the event of any conflict or inconsistency between this Refund Policy and the Terms of Use or Privacy Policy, the terms of this Refund Policy shall prevail solely in matters concerning refunds. For all other issues, the provisions of the Terms of Use and Privacy Policy shall govern.
For the purposes of this Refund Policy, the terms “You” or “User” refer to any natural or legal person who has registered on the Platform and agreed to become a buyer by providing required data. The terms “GroVoice,” “We,” “Us,” or “Our” refer to Greatminds Fintech Private Limited and its affiliates.
By accessing the platform, you agree to accept, without limitation or qualification, the Refund Policy set forth below, along with any additional terms of use provided on the Platform. We reserve the right to modify or update this Refund Policy at any time, with such changes taking immediate effect upon posting. Users are encouraged to periodically review the Refund Policy for any updates.
Refund Circumstances
- Payments made through our payment gateway as registration fees are non-refundable.
- Technical Issues: If a transaction is disrupted due to technical glitches involving our platform, GroVoice, or the issuing bank, resulting in an incomplete transaction or duplicate charges for a single transaction.
- Completed Work: Refunds will not be issued for completed work or services provided, including fees remitted to government authorities, such as taxes, filing fees, and professional charges. No refund will be entertained if the service is canceled due to a breach of the terms outlined in our Terms of Use.
- GST Issues: No refunds will be processed if the GST number provided is incorrect or unavailable. It is the user’s responsibility to enter the correct GST number to avail the benefit of input credit on GST.
GroVoice reserves the right, at its sole discretion and without any obligation to provide prior notice, to cease offering access to services, either in whole or in part.