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Terms of Use

Rules and conditions for using the GroVoice platform.

This document constitutes an electronic record under the Information Technology Act, 2000 and is published in compliance with the provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which mandate the publication of rules and regulations, privacy policies, and Terms of Use for accessing or using the GroVoice web platform, accessible at https://www.grovoice.com/ and the mobile application (as downloaded from the respective app stores) (hereinafter collectively referred to as "Platform").

The Platform is owned by Greatminds Fintech Private Limited, with its registered office located at 419, New sonal industrial estate, Nr. Kanchpada Bus Stop, New Link Road, Malad West, Mumbai, Maharashtra 400064.

Your use of GroVoice and its services and tools is governed by the following terms and conditions ("Terms of Use") applicable to GroVoice, including the applicable policies incorporated herein by reference. By using GroVoice, you agree to contract with Greatminds Fintech Private Limited, the owner of the Platform. These terms and conditions, including the policies, constitute your binding obligations with GroVoice.

For the purposes of these Terms of Use, where the context requires, "You" or "User" shall refer to any natural or legal person who has agreed to become a buyer on the Platform by providing data while registering on the Platform as a registered user. The terms "GroVoice," "We," "Us," "Our" shall refer to Greatminds Fintech Private Limited and its affiliates.

When you use any services provided by us through the Platform, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, which shall be deemed to be incorporated into these Terms of Use and considered as part and parcel of these Terms of Use.

We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time without prior written notice to you. You shall review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes signifies your acceptance and agreement to the revisions. As long as you comply with these Terms of Use, we grant you a personal, non-exclusive, non-transferable, limited privilege to access and use the Platform. By implicitly or explicitly accepting these Terms of Use, you also accept and agree to be bound by our Policies, including but not limited to the Privacy Policy and the Refund Policy, as amended from time to time.

1. REGISTRATION OF USERS

1.1 Registration of Individuals

  • You must sign up with us by completing the sign-up form available on the Platform. You will be required to provide the following information to open a GroVoice account ("Account"). GroVoice may, at its sole discretion, request additional information deemed necessary for Account verification.
  • Non-Exclusive List of Information Provided by You:
    • Name – The name provided may/must exactly match the name mentioned in your PAN and/or Aadhaar.
    • Company Name – The company name provided must match the name on the GST registration certificate. Ensure that a separate registration number is obtained for any proprietorship firm of the same proprietor.
    • GST Number – Providing your GST number is optional for account creation. Ensure that the information provided is accurate, complete, and not misleading.
    • Mobile Number – Providing your mobile number is mandatory. The mobile number will be verified through a one-time password ("OTP").
    • Payment – By making a payment without entering or entering an incorrect GST number during registration, you forfeit your right to a GST bill. We will not reissue the bill. It is your responsibility to input the correct GST number to avail of the benefit of "input credit" on your GST.
  • You must provide accurate and complete information to use the Platform and promptly inform us of any changes to your information. Failure to provide correct information will result in account deactivation.
  • Upon completing the above steps, a user account will be created for you, comprising both an individual account and a company account related to the data entered by you. GroVoice balance will be added to the company account, which can be used immediately for certain operations on the platform, while some operations will require both individual and company accounts to be verified before use.

1.2 Verification

  • Individual Verification
    • We may request any or all of the following details/documents/scans of documents for verifying your individual identity, including but not limited to GST certificate/number, PAN card/number, Aadhaar card/number, etc. You must provide all such documents required for using the Platform.
    • You agree that during your verification process, you may need to upload colored scans of the aforementioned documents with a minimum resolution of 200 dots per inch in a legible manner, and these documents will be used to verify your business information. Your Account will be activated/fully functional after the completion of the verification.
  • Company Verification
    • We may request any or all of the following details/documents/scans of documents for verifying your company, including but not limited to GST certificate/number. You must provide all such documents required for using the Platform.
    • You agree that during your verification process, you may need to upload colored scans of the aforementioned documents with a minimum resolution of 200 dots per inch in a legible manner, and these documents will be used to verify your business information. Your Account will be activated/fully functional after the completion of the verification.
  • We may use automated or manual means to verify your individual and company credentials using PAN, Aadhaar, GST, etc., through third-party services and/or documents uploaded by you. The data provided by you for verification purposes will be stored and used in accordance with the terms of this agreement.

You must provide accurate and complete information to use the Platform and promptly inform us of any changes to your information. Failure to provide correct information will result in account deactivation.

You agree to:

  • Immediately notify GroVoice of any unauthorized use or breach of your password or account; and
  • Ensure that you log out of your account at the end of each session.

The Users utilize the Platform to meet and interact with one another for their transactions. GroVoice is not and cannot be a party to or control any transactions between GroVoice’s Users.

2. RAISING AND ACCEPTING OF TRANSACTIONS ON THE PLATFORM

2.1 Execution and Acceptance of Transactions

  • In submitting a "Bill Transaction" request on behalf of your authorized company, you will be required to complete the transaction terms as per the form provided and upload a scanned copy (with a minimum resolution of 200 DPI) of the original bill, invoice, purchase order, or other relevant document related to the Bill Transaction being recorded on the Platform.
  • You must carefully review the transaction terms and documents before accepting them on behalf of your company. To accept or decline a transaction, click the provided box. GroVoice is not and cannot be a party to or control any transactions between GroVoice's Users.
  • You acknowledge and agree that acceptance of a raised transaction constitutes an officially pending due between your company and the company on whose behalf the sender has sent the "Bill Transaction" request.
  • You will not be permitted to cancel the transaction once you have communicated your acceptance in the system. The transaction will become active immediately upon your acceptance.
  • By agreeing to use the Platform, you accept communication from us and other users via text messages, emails, and notifications related to the Platform and its transactions. GroVoice may use any other form or channel of communication that we, as well as other Users, may deem appropriate. Users must avoid sending spam messages.
  • GroVoice is not responsible for any non-performance or breach of any contract entered into between entities. GroVoice explicitly disclaims any guarantees, express or implied, regarding the performance of transactions undertaken on the Platform by the involved entities.
  • You agree that you are aware of and responsible for all transactions occurring through your Account. If you knowingly or negligently (i) grant access to your Account to another person, (ii) permit them to transact on your account, or (iii) transact on behalf of another person or under their directions, whether by sharing one-time passwords or otherwise, you shall remain fully responsible and liable for the transactions in your account.

2.2 User Score

We may provide a performance score to Users based on parameters deemed fit and appropriate by us.

2.3 Critical Dues

  • Users with a valid subscription on behalf of their authorized company reserve the right to designate a company as a Defaulter by tagging the company's transaction as 'Critical Dues' (whether contemplated, ongoing, or completed) based on their determination of the facts and circumstances of each case. Users must ensure that such tagging complies with applicable laws and does not violate or breach these Terms of Use.
  • Users, on behalf of their authorized company, when tagging any company under this Clause, must upload relevant documentary evidence supporting their claim for such tagging. The responsibility for uploading correct and legible documents rests with the Users. GroVoice assumes no responsibility for the correctness of the information uploaded by you.
  • We will notify Users of any 'Critical Due' tag applied to their authorized company and the company's relevant transactions (whether contemplated, ongoing, or completed) through text messages, emails, notifications, or other communication channels deemed appropriate by us.
  • GroVoice reserves the right and authority to share such information on the Platform.
  • GroVoice is obligated to disclose details regarding the company and its authorized persons and/or transactions if required by an order from any adjudicating authority or governmental authority.
  • GroVoice has no responsibility to verify the information/documents provided by a User under this Clause. No claims shall be made against GroVoice for any actions taken pursuant to the declaration/tagging under this Clause.
  • GroVoice, its directors, owners, key managerial persons, or anyone from GroVoice shall not be responsible for any defamatory statements or any issues related to defamation resulting from a user's action of tagging or uploading another user, person, company, or business as a defaulter/critical due.
  • By accepting the terms of use of GroVoice, every user explicitly acknowledges and agrees that any information they provide on the platform, whether personal, professional, or transactional, may be made publicly accessible through the platform. Users understand and consent that GroVoice, in its sole discretion, has the right to disseminate, share, or disclose this information to any third party, including but not limited to agencies with which GroVoice has or may not have a formal collaboration, and any governmental or regulatory authorities as required or deemed necessary. Users irrevocably waive any rights to claim defamation, invasion of privacy, or any other legal or equitable claim against GroVoice, its directors, owners, key managerial persons, or any associated individuals or entities, arising from the dissemination, sharing, or disclosure of such information as permitted under these terms. This clause serves as a perpetual and binding agreement, precluding any future claims or legal actions against GroVoice concerning the public and third-party handling of the information shared by the user on the platform.

2.4 Incorrect/Misleading Information

You must ensure that the information and documents provided under this Clause are correct, complete, and not misleading.

3. RESPONSIBILITIES

3.1 Our Responsibilities Towards the Users

  • We will exercise reasonable skill and care with respect to the access of the Platform by the Users. However, you acknowledge and agree that the use of the Platform is subject to the following limitations and disclaimers:
  • Although we have requested all users to use the Platform responsibly, we cannot guarantee the accuracy, integrity, or quality of any information you view or receive from Users registered with us. This includes any information regarding the details of Users or the quality of support you may receive from them. You also acknowledge and agree that the information is intended to be indicative only and will not form the basis of a binding contract between you and other Users. If you choose to instruct a User to provide any services, we strongly recommend that you execute a written agreement with them detailing the work to be done and the prices to be paid. We will not be a party to any such agreement or contract and will not, under any circumstances, have any responsibility or liability for the performance or quality of any services provided by Users.
  • GroVoice or the Platform will not be liable for the accuracy, quality, or binding nature of any exchanged information. A written agreement is recommended for any services rendered, and the Platform is not responsible for User performance or quality of work that may be promised based on the written agreement.
  • You acknowledge and agree that we have absolute discretion to determine registration and listing criteria. We do not guarantee that you will be invited to receive any particular volume of services or that you will obtain additional work by utilizing our Platform. You acknowledge and agree that we do not verify or check the details of any service bookings and do not guarantee the accuracy, integrity, or quality of any information posted by third parties.

3.2 Responsibilities of Users

  • You agree to abide by these Terms of Use while using the Platform. You shall be solely responsible for verifying and confirming the details of any services accepted or rendered through the Platform and for adhering to the terms of any support associated therewith. You shall also be responsible for complying with all applicable laws and regulations in your interactions with other Users, as well as for the performance and quality of any support you agree to provide to or receive from a User.
  • By registering as a User and utilizing the Platform, you agree to indemnify and hold harmless GroVoice, its affiliates, officers, directors, employees, and agents from any and all costs, losses, claims, or liabilities that may arise from any information you submit or transmit via the Platform, or from any support you agree to provide to or receive from any User.
  • You are prohibited from posting or transmitting to or through the Platform:
    • Any unlawful, threatening, libellous, defamatory, obscene, pornographic, or otherwise objectionable material or content that would infringe upon the rights of publicity and/or privacy, violate any laws, or harm minors in any way;
    • Any commercial material or content, including but not limited to solicitation of funds, advertising, or marketing of any goods or services;
    • Any material or content that infringes, misappropriates, or violates any copyright, trademark, patent right, or other proprietary right of any third party;
    • Any software viruses or other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource;
    • Any content that threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, public order, or causes incitement to the commission of any cognizable offense or hinders the investigation of any offense, or is insulting to any other nation;
    • Any content that impersonates another person; or
    • Any content that is otherwise illegal.
  • You shall be solely liable for any damages resulting from any violation of these restrictions or any other harm arising from your posting of content to the Platform.
  • You represent and warrant that:
    • You are duly incorporated or established under the laws of your jurisdiction and possess all requisite power and authority to own and operate your business.
    • You have the full legal capacity and authority to enter into, exercise your rights under, and perform your obligations as set forth in these Terms.
    • You have duly accepted these Terms, which constitute a legal, valid, and binding obligation, enforceable in accordance with their terms.

4. USERNAME AND PASSWORD

  • Upon registration, a username and password (“ID”) will be generated for your use of the Platform. You must keep this ID confidential and take all reasonable measures to prevent any unauthorized use. You shall notify GroVoice immediately if you become aware of any theft or unauthorized use of your ID. GroVoice reserves the right to suspend and/or block your ID if it is used in violation of these Terms of Use.
  • GroVoice has no obligation to you in the event of unauthorized use of your ID.

5. USE OF PLATFORM

  • The Platform permits registered Users to create, edit, and submit necessary information, including creating a User profile, posting details of services, and responding to and updating the status of services. While GroVoice does not actively monitor or control the submission of information, we reserve the right to delete, move, or edit any material submitted if we deem it necessary.
  • You agree to comply with all applicable laws and regulations when using the Platform and are solely responsible for all information you submit for inclusion or transmission.
  • You must not post or transmit any material that:
    • Is fraudulent, dishonest, or misleading;
    • Is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or violates any law;
    • Encourages conduct that constitutes a criminal offense, gives rise to civil liability, or otherwise breaches any applicable laws, regulations, or codes of practice;
    • Infringes the copyright or other rights of any third party;
    • Is technically harmful, including but not limited to computer viruses or other malicious software or harmful data.
  • You grant GroVoice a royalty-free, non-exclusive license to use, reproduce, modify, translate, make available, and distribute the material for the purpose of operating and improving the Platform.

6. ALERTS/NOTIFICATIONS

  • We may, from time to time, provide automatic alerts, notifications, calls, and payment-related alerts/automated calls linked to your Account on the Platform. Further, automatic alerts may be sent to you following certain changes to your Account or information, such as updates to your registration information. By accepting these terms and/or using the Services, you consent to receiving alerts on your registered mobile phone number and/or registered email address.
  • You acknowledge that alerts will only be received if the mobile phone is in “On” mode to receive SMS. If the mobile phone is in “Off” mode, you may not receive alerts or may experience delays in receiving them during such periods. Electronic alerts will be sent to the email address provided by you as your primary email address for the Services. If your email address changes, you are responsible for notifying us of that change. You may also choose to have alerts sent to a mobile device that accepts text messages. Changes to your email address or mobile number will apply to all of your alerts.
  • We will make best efforts to provide the Service, and it shall be deemed that you have received the information sent from us as an alert on your registered mobile phone number or email address. We shall not be under any obligation to confirm the authenticity of the recipients of the alert. We shall not be liable for any non-availability of the service in any manner whatsoever.
  • You further acknowledge that you have the obligation to inform us about any changes in your mobile phone number or email address. Alerts/notifications will be sent to your new mobile number or email address after registering and linking it with your Account. You acknowledge that the SMS service or email service provided by us is an additional convenience and may be subject to error, omission, and/or inaccuracy. In the event you observe any error in the information provided in the alert, you shall immediately inform us, and we will make best possible efforts to rectify the error as soon as possible.

7. GENERAL TERMS AND CONDITIONS

  • You shall register to become a user of the Platform only if you are at least 18 years old and can enter into binding contracts as per applicable laws.
  • You are responsible for maintaining the secrecy of your passwords, login, and account information. You will be responsible for all use of the Platform and the services availed by you and anyone using your password and login information (with or without our permission). You are responsible for maintaining the confidentiality of any login information and secure access credentials associated with your GroVoice Account. Accordingly, you are responsible for all activities that occur under your account or using your secure credentials, and GroVoice shall not be liable for any changes or actions performed using your secure credentials on the Platform.
  • You agree to provide true, accurate, current, and complete information about yourself as prompted by the Platform. If you provide any information that is untrue, inaccurate, outdated, or incomplete (or becomes untrue, inaccurate, or incomplete), or GroVoice has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, GroVoice shall have the right to suspend or terminate your account and/or refuse any current or future use of the Platform (or any portion thereof) or Services related thereto.
  • You agree that GroVoice shall not be responsible for any delivery, after-sales service, payment, invoicing, collection, customer inquiries (including but not limited to sales inquiries), technical support, maintenance services, or any other obligations or services related to or concerning your products or services. Such obligations shall be your sole responsibility. You shall indemnify GroVoice against any claims arising from such services or obligations and shall bear any and all expenses and/or costs relating thereto.
  • You agree not to use the Platform for any unlawful, illegal, or forbidden purposes as set forth in these Terms, or any local laws that may apply to you.
  • As the Platform operates within India, you agree to comply with laws applicable in India, as amended from time to time.
  • We may, at our sole discretion, at any time and without advance notice or liability, suspend, terminate, or restrict your access to all or any component of the Platform.

8. MODIFICATIONS TO THE PLATFORM

  • We reserve the right to add, change, modify, discontinue, or remove features from our Platform at any time without cause, temporarily or permanently, with or without notice to you. You agree that we shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Platform.
  • You shall not modify, adapt, or hack the Platform, or otherwise attempt to gain unauthorized access to the Platform or its related systems or networks.

9. TERMINATION OF SERVICES

We may suspend or cancel your registration and/or terminate your access to the Platform if you are in breach of these Terms of Use or have made any improper use of the Platform. You may cancel your registration by providing us with a written notice of at least 90 (ninety) days. If you do so, you must cease using the Platform. The suspension, cancellation, or termination of your registration and your right to use the Platform shall not affect either party’s statutory rights or liabilities.

10. INTELLECTUAL PROPERTY RIGHTS

  • Unless otherwise stated, the intellectual property rights in the Platform (including, without limitation, all content, materials, and technology used or appearing or transmitted through it) belong to GroVoice, or with Greatminds Fintech Private Limited, being the owner of the Platform, or our licensors.
  • Subject to the terms and conditions of these Terms of Use, we hereby grant you a personal, non-transferable, non-sublicensable, and non-exclusive right and license to use the Platform solely in accordance with these Terms of Use, provided that you shall not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, or sell, assign, sublicense, or otherwise transfer any rights in the Platform.
  • The right and license to use granted to you under these Terms of Use does not constitute an assignment of the intellectual property rights in the Platform. GroVoice, and/or Greatminds Fintech Private Limited shall continue to be the owners of all intellectual property rights herein.

11. CONFIDENTIALITY

  • You shall treat this Agreement as confidential. Except with our prior written approval, you shall not disclose or make any public or other announcements regarding any aspect covered by these Terms of Use or any other relevant information and documents made available to you with respect to the use of the Platform, unless required to do so on a need-to-know basis, while ensuring that the persons to whom such information and documents are disclosed maintain the strictest confidentiality.
  • We reserve the right to disclose any information/documents pertaining to the User and/or any transaction on the Platform, in the event such information/documents:
    • Have ceased to be confidential without default on our part;
    • Have been received from a third party who did not receive it in confidence; and
    • We are required by any court, government, or other regulatory body to disclose, but only to the extent required by law.

12. DISCLAIMERS

  • We endeavour to ensure that the information available on or through the use of the Platform is correct, up-to-date, and accurate. We are mere service providers; you acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and using your best and prudent judgment before entering into any transactions through GroVoice.
  • Any content downloaded or otherwise obtained through the use of the Services is downloaded at your own risk, and you will be solely responsible for any damage to your property or loss of data that results from such download. No advice or information, whether oral or written, obtained by you from us or through the Services/the use of the Platform will create any warranty not expressly stated herein.
  • We will not be liable to you for any loss or damage whatsoever or howsoever caused or arising, directly or indirectly, including without limitation, as a result of loss of data; interruption or stoppage of access to payment gateway; interruption or stoppage of the Platform; non-availability of connectivity links/hyperlinks. Our sole obligation and your sole and exclusive remedy in the event of interruption in any use of the Platform or loss of use and/or access to the Platform will be to use all reasonable endeavors to restore the use of the Platform and/or access as soon as reasonably possible.
  • The Platform permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that it is accurate and complies with all relevant laws. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in the information submitted by them. We make no promise that the Platform will meet your requirements or that the Platform will be free of fault or continuously available.
  • Your access to the Platform may occasionally be restricted to allow for repairs, maintenance, or the introduction of new features.
  • We shall neither be liable nor responsible for any actions or inactions of entities nor any breach of conditions, representations, or warranties by the sellers or manufacturers of the products and hereby expressly disclaim any and all responsibility and liability in that regard.
  • We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the Platform.
  • While we have taken precautions to avoid inaccuracies in content, all such content, information (including the price of products), software, products, services, and related graphics are provided as is, without warranty of any kind. At no time shall GroVoice have any obligations or liabilities in respect of any transactions on the Platform.
  • GroVoice has no obligation under Clause 2.3 of these Terms of Use and no liability to confirm/deny the tagging of ‘Critical Due’ done by a User on the Platform. GroVoice purely functions as an intermediary for storing such information, and as a User, you have no right to make any claims against GroVoice or Greatminds Fintech Private Limited for any declaration/tagging done under Clause 2.3 and any consequences of such declaration/tagging.
  • GroVoice has no obligation, in any circumstances, to refund the registration fee(s) paid by the User. Please refer to the Refund Policy at https://grovoice.com/refund-policy for related queries. The Refund Policy is to be read as part of these Terms of Use.
  • The Terms of Use, Privacy Policy, and Refund Policy are in compliance with the laws of the Indian territory, and all services provided on the Platform adhere to the relevant legal requirements. Nothing in this clause shall be deemed a guarantee of the current applicable laws. It is the User’s responsibility to stay up-to-date with the latest developments and/or any amendments to any of the laws applicable to the services used by the User on the Platform.

13. INDEMNITY

  • You shall defend, indemnify, and hold harmless us, our affiliate companies, directors, associates, agents, and officers from and against any loss, expenses, claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising out of or resulting from your breach of these Terms of Use, Privacy Policy, Refund Policy, and any other policies that GroVoice may require you to comply with, your violation of any law, rules, or regulations, or the rights (including infringement of intellectual property rights) of a third party.
  • We shall not provide notice to you of any such claim, suit, or demand. Further, we reserve the right to assume the exclusive defense and control of any matter subject to indemnification under this clause. In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.
  • The obligations contained in this clause shall survive the termination of the Terms of Use with you and your use of the Platform and any services rendered therein.

14. LIMITATION OF LIABILITY

  • To the fullest extent permitted by law, we exclude all liability to you for any damage to property, loss of profit, loss of opportunity, loss of earnings, loss of anticipated earnings, or loss of data, or for any indirect or consequential losses howsoever arising out of or in connection with your use of the Services or any fault or problem relating to or any content received via the Platform. Nothing in these Terms of Use shall exclude or limit our liability for death or personal injury due to our negligence or for fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable laws. Your statutory rights as a consumer are not affected by these Terms of Use.
  • Notwithstanding anything contained in these Terms of Use, under no circumstances shall our aggregate liability for all loss, cost, damage, and expense whether for negligence or breach of these Terms of Use or any case whatsoever exceed the current sale price of the product/service.
  • In no event shall GroVoice be liable for any indirect, punitive, incidental, special, consequential damages, or any other damages resulting from:
    • The use or the inability to use the Services or Products;
    • Unauthorized access to or alteration of the user's transmissions or data;
    • Breach of conditions, representations, or warranties by the manufacturer/sellers under any written agreement between you and such manufacturers/sellers; and
    • Any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service.
  • GroVoice shall not be held responsible for non-availability of GroVoice during periodic maintenance operations or any unplanned suspension of access to GroVoice. The User understands and agrees that any material and/or data downloaded at GroVoice is done entirely at the User's own discretion and risk, and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data.
  • GroVoice shall not be liable for any dispute or disagreement between Users.

15. FORCE MAJEURE

In the event that the performance of any of our obligations pursuant to these Terms of Use is prevented, hindered, or delayed by reason of epidemic, pandemic, fire, flood, earthquake, explosion or other casualty or accident or act of God, war or other violence, or any applicable law, order proclamation, regulation, ordinance, demand, or requirement of any governmental or regulatory authority (collectively “Force Majeure Event”), then we will be excused for such non-performance, hindrance, or delay, as applicable, from our obligations hereunder, to the extent that they are affected by the Force Majeure Event.

16. NOTICES

All communication shall be sent to us/you via email or at the postal address provided. All legal notices to us/you shall be sent only to the registered postal address provided; the notice will be considered delivered upon acknowledgment of delivery by us.
Email id: legal@grovoice.com

17. GOVERNING LAW

These Terms of Use shall be governed by and construed in accordance with the laws of India. The parties subject themselves to the exclusive jurisdiction of the courts at Mumbai, India.

18. DISPUTE RESOLUTION

This Agreement shall be governed by, and shall be construed in accordance with, the laws of India. In the event that any dispute arises between the Parties in connection with this Agreement, the Parties shall conduct negotiations in good faith to solve such dispute. If mutual resolution cannot be reached within 15 (fifteen) days after the commencement of such negotiations, the Parties shall refer such dispute to arbitration as per the Arbitration and Conciliation Act, 1996 and shall be conducted by the Arco Dispute Resolution Private Limited in accordance with their Arbitration Rules for the time being in force (‘Arbitration Institution’). Arbitration Institution shall appoint a sole arbitrator or 3 (three) arbitrators from the panel of the Arbitration Institution. The seat of the arbitration shall be Mumbai, India and the language of the arbitration proceedings shall be English/Hindi/Gujarati. The Parties can also opt to resolve the dispute(s) in order to reach amicable resolution through online mode via Jupitice/ Zoom/ Google Meet platform. The award rendered shall be in writing, and shall set out the reasons for the arbitrator/s decision. Any award made in such arbitration will be final and binding on the Parties. This Agreement, and the rights and obligations of the Parties shall remain in full force and effect pending the award in such arbitration proceeding, which award, if appropriate, shall determine whether and when, any termination shall become effective.

19. ENTIRE AGREEMENT

The Terms of Use, Privacy Policy, and Refund Policy (as and when amended) represent the entire agreement between you and us in relation to the use of the Platform and shall supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing. Further, you acknowledge and agree that you have not relied on any representation, undertaking, promise, or implied any warranty, whether conveyed orally or in writing, except as expressly stated herein.

20. CHANGE IN TERMS OF USE

We reserve the right to change these Terms of Use at any time. You are expected to check and get acquainted with these Terms of Use from time to time.

21. WAIVER

No delay in enforcing any provision of the Terms of Use will be construed to be a waiver of any rights under that provision by us.

22. ASSIGNMENT

You shall not assign any of your rights or obligations under these Terms of Use without our prior written consent.

23. SEVERABILITY

If any provision of these Terms of Use is held by a court of competent jurisdiction to be void, invalid, unenforceable, or illegal, the remaining provisions shall remain in full force and effect.